RETURN POLICY

Last updated April 25, 2018 
 


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at sales@ostarmotorsports.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

OSTAR Motorsports
Attn: Returns
RMA #
6112 Hanging Moss Rd.  
Ste. 400  
Orlando, FL 32807  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 
 
EXCEPTIONS    

The following items cannot be returned or exchanged:
 
     •     Special order items   
     •     Electronics   

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  
     •      A 20% restocking fee will be charged for all returns.     
     •      Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(407) 844 - 7600 
sales@ostarmotorsports.com 

ABOUT US

We provide the best pricing to every customer and focus on giving the best customer service. We offer express shipments at a fraction of the cost of other companies. Our main goal is to have the best customer service on the industry.

OPEN HOURS

Monday - Friday
8:30 AM — 7:00 PM

CONTACT

6112 Hanging Moss Road
Suite 400
Orlando, FL 32807
(407) 844-7600

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OStar Motorsports 2018